<p><em>Debit Finance Coll</em> (short for Debit Finance Collections) is a payment provider we use to collect Direct Debit payments for memberships.</p>

Debit Finance Coll (short for Debit Finance Collections) is a payment provider we use to collect Direct Debit payments for memberships.

Who is Debit Finance Coll?

How do I see my tickets?

Can I choose how to play?

How can I play games?

How does LottoSocial work?

How does Bonus Credit work?

How do I cash out my winnings?

How can I manage my membership?

Why can't I play games?

How does the £1 offer work?

How can I remove my details? 

Why am I being charged?

How can I contact LottoSocial?

How do I update my payment details? 

How do I vote for a charity?

How do I change my password?

How do I change my number?

How do I merge multiple accounts?

Can I pause my syndicate? 

How do I redeem a voucher?

What is a Jackpot Trigger?

Why should I play with Lotto Social?

What happens to my points and credit if I cancel?

Why has my cashout been declined?

When will I receive my winnings?

Why is my gameplay restricted?

How can I remove my payment details?

Where can I see my previous wins?

How are my winnings calculated?

Can I convert my credit to cash?

How can I take my winnings?

What happens if my game crashes?

Why am I still being charged after cancelling?

How does joining a lottery syndicate work?

What is the difference between a syndicate and an individual ticket purchase?

Can I still access my account after cancellation?

How do I unpause my syndicate?

How do I deactivate a Jackpot trigger?

How do I earn Reward Points?

How do I earn Bonus Credit?

How can I check my balance for credits and points?

Why can't I login?

How do I refer friends and family to Lotto Social?

What rewards do I get for referring someone?

How do points work in Enchanted Slots?

How will my payments appear on my bank statement?

What does the 'Money Saved' amount mean?