Why am I being charged?

If you've recently seen a charge, don't worry – it’s likely for one of the following reasons.

Ongoing Syndicate: If you're being charged weekly, it's probably because you've signed up for one of our popular ongoing memberships! These memberships renew automatically every week to ensure you never miss out on a draw. To learn more about how to manage your membership, see here.  

Jackpot Trigger: Jackpot Triggers only play when a draw reaches a high jackpot, so they don’t appear in your weekly plays and are easy to overlook. Visit the Manage Account page and toggle any active Trigger off. If the toggle won’t move, go to your Syndicate page, tap the three dots next to the Trigger, select View next to Manage Syndicate, and follow the on-screen steps. For more info on managing your Jackpot Triggers, see here.

Auto-Top-Up: If you’ve opted for an auto-top-up, you’ll be charged when your credit balance falls below £0.50. This ensures you always have enough credit to keep purchasing tickets and enjoying your draws! To check or adjust your settings, head to the "Store" page and click on the 'Get Credit' button at the top of the screen.

Multiple Accounts: This usually happens if you signed up at some point with another mobile — a partner’s, friend’s, or family member’s. Each account is tied to one number, so to check, call 01633901144 from that mobile and our automated service will tell you if any active Syndicates or Triggers are linked to it. 

If you're still experiencing issues accessing your account, email service@lottosocial.com with your name and the mobile you registered with so we can assist you.

Author: Levi Hopper