Help CentreIf you’re seeing charges after canceling your syndicate, check the following:
1. Confirm cancellation: Visit your Syndicate page to confirm that your syndicate shows as cancelled and verify that you received a cancellation SMS to your registered mobile number. If you have trouble cancelling, check out this FAQ.
2. Pending payment: Sometimes a recent cancellation may overlap with a billing date, which means the final payment was already pending at the time of cancellation. Once the payment is pending, we can't stop it as it's already with your bank but rest assured you will not incur any further charges.
3. Multiple accounts: This usually happens if you signed up at some point with another mobile — a partner’s, friend’s, or family member’s. Each account is tied to one number, so to check, call 01633901144 from that mobile and our automated service will tell you if any active Syndicates or Triggers are linked to it.
4. Jackpot triggers: Jackpot Triggers only play when a draw reaches a high jackpot, so they don’t appear in your weekly plays and are easy to overlook. Visit the Manage Account page and toggle any active Trigger off. If the toggle won’t move, go to your Syndicate page, tap the three dots next to the Trigger, select View next to Manage Syndicate, and follow the on-screen steps. For more information on managing Jackpot triggers, see here.
If you're still experiencing issues accessing your account, email service@lottosocial.com with your name and the mobile you registered with so we can assist you.
Author: Nicole Banks