Why has my cashout been declined?

We love paying out winnings – it’s one of the highlights of our service and we know it's the moment our members most look forward to. With so many winners, we take our responsibility seriously to ensure that all winnings are processed accurately and securely.

This means we carry out routine checks and verifications on all cashout requests. Here are some common reasons why a cashout might be declined:

1. Balance Check: Make sure your cash balance is above £3, as this is the minimum required for withdrawals.

2. Verification: We perform thorough checks on each request to ensure that everything is correct and secure. In cases where verification checks aren’t fully passed, a cashout request might be declined.

3. Paypal details: Double-check that your PayPal account details are correct, as this helps us complete transactions efficiently.

If you have any further questions, please feel free to reach out to our Digital Assistant on the Help page, where you can be connected to a member of our Customer Support team.